Reopen old service request before long vacation


I was shuffling between old and new service requests occasionally, I was waiting for the time to come for focusing on the dedicated service requests and not to deviate with multiple requests on my plate. Coming back to the service request, which I was working earlier, the opportunity moved from the start stage to end-stage and I had no role to play there. Therefore, I closed my work for the day earlier than usual, went home to spend quality time with my family, and was hoping, that the next day I get a good service request to work on. The next day, I went late to the office and was checking my emails during the first half of the day and to my surprise, no work was assigned to me. This made me completely worry as, it could end in two different ways, one thing is, I can get the most complicated service request and another part is I may need to work for my managers’ report, which is most hostile work in the team. Out of nowhere, I got a mail from my old service request thread, requesting my support for the next few days and worrying part was I had my long vacation plans. I was in a confused stage, whether to be happy about getting little work from my old service request or to be worried about getting work before vacation, which has a high probability of influencing my vacation. Read more from “G R Team Sites”

Surprisingly no work after a long time

I was waiting till the end of the day call with the onsite team to get additional information for the service request and get inputs from them to make necessary changes in the deck I have share with the team. I was praying that the call should go as planned and the onsite team shouldn’t change their expectation nor their requirements, as they usually change between every day. The call started, as usual, I was detailing the slides I have created in the deck and was providing my validation for each of those pointers. Now, I gave a pause and was checking with the onsite team whether we are in the right direction or did we get new suggestions or requirements from the client. Surprising the onsite team was completely fine with my slides and was appreciating my effort to capture exact client requirements and bringing in the right slides. During the call, the onsite was conveying that we had required deck from the offshore team and now the deck has to be completed by an onsite team with relevant information. To know more about the service request details, please feel free to check out the blog posts in “G R Team sites”

Expectation for my promotion and salary hike

At the time of writing this post, I may be just 12 – 36 hours away from getting the most awaited yearly salary hike and promotion for the current year. As each hour pass by, my anxiousness about getting letter increases and I was so afraid about the company’s decision. Whether my work would be recognised, or would there be very marginal hike for this year, or my promotion would be delayed for one more year, etc. These questions keep me on the toe and hope it ends in the positive note. I think I have not detailed about my prior experience before joining this company, I have greater number of years’ experience than the manager level professional in my team and there are teammates with less than my experience and holding higher grade than me. Each time when I get notice about this inequality, it dampens my motivation and thrust for working better. To know what happened about my promotion and salary hike, continue reading at “G R Team Sites”

One more irritating opportunity with more escalations

So, after completing working with one of the most irritating persons in the delivery and the closing out the opportunity, I felt relieved and was hoping that I would get looped into a smaller opportunity or the relaxed opportunity for my next work. However, I was looped-in to work in one of the most irritating account in my team and with the most annoying delivery persons in the entire delivery landscape. I was completely taken aback and was hoping to close the opportunity in the most smoother way possible and again it turned out to be a disaster for me. Opportunity involved multiple escalations, too much of work and completely out of the mind delivery lead at on-site, I have come across multiple comments about this on-site lead from various sources and from my teammates, however this is the first time I was working with this delivery lead. I will detail more about the opportunity details and how I was completely roasted by those irritating account teams and irritating delivery leader from on-site in my upcoming posts in the “G R Team sites”.